PRIVACY POLICY

We may update this information from time to time, so please check back regularly to ensure that you have the most up-to-date information about your order. If you can’t find the information that you’re looking for below, please check out our FAQs or contact team@clenchi.com

COLLECTING PERSONAL INFORMATION

When you visit Clenchi's website, we collect certain information about your device, your interaction with the website, and details necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual as “Personal Information.” Below is a breakdown of what Personal Information we collect and why:

DEVICE INFORMATION

  • Examples of Personal Information collected: web browser version, IP address, time zone, cookie information, the sites or products you view, search terms, and interactions with our Site.
  • Purpose of collection: to accurately load our Site for you, and to analyze Site usage to optimize our Site’s performance.
  • Source of collection: collected automatically when you access our Site through cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: shared with our processor Shopify.

ORDER INFORMATION

  • Examples of Personal Information collected: name, billing address, shipping address, payment information, email address, and phone number.
  • Purpose of collection: to fulfill your orders, process payment, arrange shipping, provide invoices and order confirmations, communicate with you, screen orders for potential risk or fraud, and, based on your preferences, provide you with information or marketing related to our products.
  • Source of collection: collected from you directly.
  • Disclosure for a business purpose: shared with our processor Shopify.

CUSTOMER SUPPORT INFORMATION

  • Examples of Personal Information collected: name, email address, and any other contact information provided.
  • Purpose of collection: to provide customer support.
  • Source of collection: collected from you.

SHARING PERSONAL INFORMATION

The Site is not intended for individuals under the age of 16. We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at support@clenchi.com to request deletion.

SHARING PERSONAL INFORMATION

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you. For example:

  • Shopify: Our store is powered by Shopify. You can read more about how Shopify uses your Personal Information here: Shopify Privacy Policy.
  • Compliance with laws: We may share your Personal Information to comply with applicable laws, respond to legal requests such as subpoenas or search warrants, or protect our rights.

BEHAVIOURAL ADVERTISING

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • Google Analytics: We use Google Analytics to understand how customers use our Site. You can read more about how Google uses your Personal Information here and opt-out here.
  • Advertising Partners: We may share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. Some of this information may be collected directly or through cookies.

To opt out of targeted advertising:

For more information on targeted advertising and your options, you can visit the Network Advertising Initiative’s educational page.

USING PERSONAL INFORMATION

We use your Personal Information to provide our services, including offering products for sale, processing payments, shipping and fulfilling orders, and keeping you updated on products, services, and offers.

LAWFUL BASIS

If you are a resident of the European Economic Area (EEA), we process your Personal Information under the following lawful bases:

  • Your consent
  • Performance of the contract between you and Clenchi
  • Compliance with our legal obligations
  • Our legitimate interests, which do not override your fundamental rights and freedoms

RETENTION

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please refer to the ‘Your Rights’ section below.

AUTOMATIC DECISION-MAKING

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), where that decision-making has a legal or otherwise significant effect on you.

Our processor Shopify uses limited automated decision-making for fraud prevention, such as temporary denylisting of IP addresses associated with failed transactions.

YOUR RIGHTS

GDPR: If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, request corrections or erasure, or port it to another service. To exercise these rights, please contact us at support@clenchi.com.

CCPA: If you are a resident of California, you have the right to request access to the Personal Information we hold, request correction or deletion, and opt out of data sharing. To exercise these rights, contact us at support@clenchi.com.

COOKIES

Cookies are small data files that are downloaded to your device when you visit our Site. We use different types of cookies for functionality, performance, advertising, and social media/content purposes. Cookies help improve your experience by remembering preferences and providing analytics on Site usage.

DO NOT TRACK

Our Site currently does not alter data collection practices when we detect a "Do Not Track" signal from your browser.

CHANGES

We may update this Privacy Policy to reflect changes to our practices or for legal reasons. Any updates will be posted on this page.

CONTACT US

For more information on our privacy practices, questions, or to make a complaint, contact us at support@clenchi.com.

This policy is current as of 3rd of November 2024.