FAQS
There are no bad questions, and we've compiled the most frequently asked ones for you.🛠️
TECH & SPECS
📶 How does Clenchi connect to the app?
Gripsner connects via Bluetooth to the “tuya” app, available on both iOS and Android.
💪 What is the resistance level of Clenchi?
🔌 What type of charging does Clenchi use?
Clenchi uses a USB-C charging port, allowing for fast and convenient charging.
⏱️ How long does the battery last on a single charge?
The battery lasts up to 22 hours with active use and weeks on standby.
📏 What are the dimensions of Clenchi?
Clenchi measures 80x30x87mm, making it compact and easy to carry.
⚖️ How much does Clenchi weigh?
Gripsner weighs approximately 60g, making it lightweight and portable.
📲 Can Clenchi store workout data?
Yes, all workout data is saved in the cloud via the app, so you can track your progress over time.
🎮 How many game modes does Clenchi offer?
Clenchi includes 5 interactive game modes, designed to make grip training fun and engaging.
💦 Is Clenchi sweat-resistant?
Yes, it’s made from anti-slip, sweat-resistant silicone for a secure grip during workouts.
📡 Does Clenchi need an internet connection to work?
No, Clenchi connects to your phone via Bluetooth, but an internet connection is needed for cloud storage and app updates.
🔋 How long does it take to fully charge Clenchi?
Clenchi charges to full in under 1 hour with USB-C fast charging.
🌐 Is the app available internationally?
Yes, the “tuya” app is available globally on both iOS and Android platforms.
TROUBLESHOOTING
🧘 What is the warranty on the Clenchi?
Clenchi products come with a 12-month manufacturers warranty.
🔌 Clenchi won’t turn on. What should I do?
First, ensure that Clenchi is fully charged. Connect it to the USB-C charger and check for the charging indicator. If it still doesn’t turn on, try using a different charging cable or contact our support team.
📲 The app isn’t tracking my reps accurately.
Ensure that Clenchi is properly synced with the app. Try disconnecting and reconnecting via Bluetooth. For the most accurate tracking, use Gripsner in a stable environment and avoid fast, repetitive movements that might disrupt the sensor.
📱 The app can’t find Clenchi when I try to pair it.
Ensure that Gripsner is powered on and within range. Make sure your Clenchi isn't connected to another device. If so, disconnect from the other device.
😤 Thanks but my issue isn't listed here
If you have any other problems with your Clenchi product(s), please contact us directly and we will help however we can team@clenchi.com
Check out our full warranty and return policy.
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🌏 What countries do you ship to ?
We currently ship to the US, Canada and select countries in Europe.
🤬 My order hasn't arrived! Can you help?
If you have a tracking number it means it's on it way and you can track it with the courier company. Pop your tracking number into here If you have not received a tracking number yet, then the batch is still being packed. We are being as speedy as we can be - we are for your patience but please reach out if you have a significant delay. 🏎️
😭 My order arrived damaged! Can you help?
As we try our best to provide exceptional service, some factors like shipping and handling are outside of our control, and issues like this can happen. The first thing you need to do is to immediately report your damaged delivery to the carrier, even before reporting it to us. You can then send us a photo of the broken/damaged item(s) you received and we'll do our best to resolve this as soon as possible. If we can help we will. 💔.
🏡 What if I need to change my delivery address?
Our customers are responsible for providing a valid mailing address upon check out. If an address change is required post check out, please contact us immediately at team@clenchi.com. If you need to change your address once a tracking number has been assigned to your order, you will need to contact the carrier directly.